Our reliable, secure and intuitive platform will help your business thrive by giving you all the tools you need to run it effectively and efficiently.
We attend your requirements in the shortest possible time.
You have different channels to receive personalized attention.
Do not worry, your dissatisfactions will be processed in a timely manner.
Support and customer service
Frequently Asked Questions
What is Platy?
Somos una pasarela de pago colombiana que se encarga procesar pagos online con payments with different payment methods, we have a secure and adaptable tool designed for different types of companies.
How to join Platy?
We have solutions to adapt your business to online payments, receive payments 24/7 and increase your business sales with the best online security. Fill out the form available on the website and we will contact you in the shortest possible time.
Don't identify a payment on your credit card?
En caso de presentar pagos desconocidos en tu tarjeta de crédito, puedes escribirnos al correo [email protected] detallando toda la información.
How to file a complaint with Platy?
Escríbenos al correo [email protected] donde podrás radicar tu inconformidad con todos and you will receive our response in the shortest possible time.
Why does Platy appear on my bank statement?
We are a platform with an aggregator model where client transactions travel through our platform and a unique sales code, that is why our name appears.