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Personalized attention for your requirements.

Our reliable, secure and intuitive platform will help your business
thrive by giving you all the tools you need to run it
effectively and efficiently.

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We attend your
requirements in the shortest
possible time.

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You have different
channels to receive
personalized attention.

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Do not worry, your
dissatisfactions will be
processed in a timely manner.

Support and customer service

Frequently Asked Questions

What is Platy?

 Somos una pasarela de pago colombiana que se encarga procesar pagos online con
payments with different payment methods, we have a secure and adaptable tool
designed for different types of companies.

How to join Platy?

We have solutions to adapt your business to online payments, receive payments 24/7 and
increase your business sales with the best online security. Fill out the form
available on the website and we will contact you in the shortest possible time.

Don't identify a payment on your credit card?

En caso de presentar pagos desconocidos en tu tarjeta de crédito, puedes escribirnos al
correo [email protected] detallando toda la información.

How to file a complaint with Platy?

Escríbenos al correo [email protected] donde podrás radicar tu inconformidad con todos
and you will receive our response in the shortest possible time.

Why does Platy appear on my bank statement?

We are a platform with an aggregator model where client transactions
travel through our platform and a unique sales code, that is why
our name appears.

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We have the collection solution you need

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